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FAQ

How long does shipping take?

Shipping times vary depending on your location. Generally, orders are processed within 1-2 business days, and standard shipping takes 5-7 business days.

What are the shipping costs?

We offer free shipping.

What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 5 days for a full refund. Please ensure the item is in its original condition. For more details check our Refund Policy.

How do I initiate a return?

To initiate a return, please follow these steps:

1. Log in to your account.
2. Navigate to the "Orders" section.
3. Locate the specific order for which you want to initiate a return.
4. Click on the "Return" option associated with that order.

If you encounter any issues or have questions, feel free to reach out to us at unicacollect@gmail.com. Make sure to have your order number and email address ready for a smoother process.

How can I contact customer support?

You can reach our friendly customer support team via email at unicacollect@gmail.com or by Chat option. We're here to assist you during our business hours 10:00AM - 7:00PM.

Can I cancel my order?

To cancel an order, follow these steps:

1. Log in to your account.
2. Navigate to the "Orders" section.

3. View the order details of the specific order you want to cancel.
4. On the order status page, look for the option to cancel the order.

Alternatively, you can contact us at unicacollect@gmail.com with your order number and email address, and we'll assist you with the cancellation process.

Can I track my order?

To track your order, please follow these steps:

1. Sign into your account.
2. Navigate to the "Orders" section.
3. Find the specific order you want to track.
4. Click on the "Track" option associated with that order.

OR

You can track your order from Quick Links section located at the bottom of the page.

By following these steps, you should be able to track your order easily. If you encounter any difficulties, feel free to ask for further assistance at unicacollect@gmail.com

How do I create an account?

1. Open the menu.
2. Scroll down and click on "Log In."
3. Select "Create Account."
4. Enter your details.
5. Verify your email.
6. Your account is ready to use!